Terms & Conditions
Welcome to WestAce Casino (the “Casino”), operated by Casolinia Group. These Terms & Conditions (“Terms”) govern your use of the website at westaceuk.com and all associated services, including the casino and sportsbook. By registering an account, depositing funds, or accessing any part of the site, you agree to be bound by these Terms. If you do not agree with any part, please do not use the service.
Acceptance of Terms
By creating an account or placing a bet, you confirm that you have read, understood, and accepted these Terms in full. WestAce Casino reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and continued use of the site after the changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.
Eligibility and Age Restriction
WestAce Casino is intended for individuals aged 18 years or over. You must be at least 18 years old (or the legal age of majority in your jurisdiction) to open an account or gamble on this site. Proof of age may be requested at any time, and any account found to be held by a person under the legal age will be closed immediately, with any winnings forfeited. The Casino reserves the right to conduct age verification checks using third-party databases.
Account Registration and Security
To use the Casino’s services, you must register for an account by providing accurate, complete, and up-to-date information, including your full name, date of birth, email address, and residential address. You are solely responsible for maintaining the confidentiality of your account login details. Any activity conducted through your account is deemed to have been carried out by you. You must notify the Casino immediately of any unauthorised use of your account. The Casino uses encrypted connections and monitors account access to help protect your information.
Deposits and Withdrawals
All deposits and withdrawals are processed in Great British Pounds (GBP) unless otherwise stated. A minimum deposit of £10 applies across all payment methods. Withdrawals start at £20. The Casino does not charge any fees for deposits or withdrawals, but your payment provider may impose their own charges.
Deposit Methods
| Method | Minimum Deposit | Processing Time |
|---|---|---|
| Visa | £10 | Instant |
| Mastercard | £10 | Instant |
| PayPal | £10 | Instant |
| Skrill | £10 | Instant |
| Neteller | £10 | Instant |
| Paysafecard | £10 | Instant |
| Bank Transfer | £10 | Up to 1 business day |
| Bitcoin (BTC) | £10 | Instant after confirmations |
| Ethereum (ETH) | £10 | Instant after confirmations |
Withdrawal Methods and Timeframes
| Method | Minimum Withdrawal | Processing Time |
|---|---|---|
| Visa / Mastercard | £20 | 1–3 business days |
| PayPal | £20 | Within 24 hours |
| Skrill | £20 | Within 24 hours |
| Neteller | £20 | Within 24 hours |
| Bank Transfer | £20 | 3–5 business days |
| Bitcoin (BTC) | £20 | Within hours after approval |
| Ethereum (ETH) | £20 | Within hours after approval |
Standard withdrawal limits are up to £2,000 per day and £20,000 per week. Higher limits may apply to VIP players at the Ruby tier. Fiat withdrawals are processed Monday to Friday; requests made over the weekend are queued until the next working day. Standard identity verification (photo ID and proof of address) is required before your first withdrawal. Biometric authentication is available for account access.
Bonus Terms and Conditions
Bonuses offered by WestAce Casino are subject to specific terms and conditions that must be met before any winnings can be withdrawn. The following rules apply to all bonuses unless otherwise stated in the specific offer.
Welcome Package
The welcome package is a three-deposit offer available to new players only. It is activated automatically on qualifying deposits; no bonus code is required. Deposits made via Neteller or Skrill are not eligible for this bonus.
| Deposit | Match | Maximum Bonus | Free Spins |
|---|---|---|---|
| 1st | 100% | £700 | 50 |
| 2nd | 100% | £500 | 50 |
| 3rd | 100% | £500 | 50 |
- Minimum deposit per qualifying deposit: £20
- Wagering requirement: 35x the deposit plus bonus amount
- Wagering requirement on free-spin winnings: 40x
- Validity period: 10 days per stage from activation
- Maximum bet while a bonus is active: £5
- Wagering contributions: slots 100%, live casino 10%, table games 10%, jackpot slots 0%
Other Bonus Offers
- Crypto Welcome Bonus: 200% up to 3,000 USDT, minimum deposit 100 USDT, 40x wagering requirement, 10-day validity, maximum bet 5 USDT. Neteller and Skrill deposits excluded.
- Weekly Reload – Free Spins: 70 free spins on a qualifying deposit of £20 (Monday to Thursday). 40x wagering, 10-day validity.
- Weekend Reload: 50% up to £500 + 70 free spins on a qualifying deposit of £50 (Friday to Sunday). 35x wagering on deposit plus bonus, 40x on free-spin winnings, 10-day validity.
- Casino Cashback VIP: Daily 15% cashback up to £250 on casino losses for VIP Level 3 and above. 1x wagering requirement, no time limit.
- Live Casino Cashback: 25% cashback up to £200 per week on live-casino losses for VIP Level 3 and above. 1x wagering requirement, credited on Mondays.
All bonus offers are subject to the general wagering rules outlined above. WestAce Casino reserves the right to withdraw or modify any promotion at any time.
Game Rules and Fair Play
All games on the site use a Random Number Generator (RNG) that is independently certified and tested by licensed providers. The RNG ensures that game outcomes are random and fair. Players are expected to play responsibly and in accordance with the rules of each game. Any attempt to manipulate the outcome of a game, use software to gain an unfair advantage, or exploit a technical error will result in the forfeiture of winnings and account closure.
Responsible Gambling
WestAce Casino is committed to promoting responsible gambling. You can set deposit limits, session limits, and loss limits on your account at any time. Self-exclusion is available by contacting support. The Casino also provides links to responsible-gambling organisations. If you feel that gambling is causing you harm, we encourage you to seek help. You must be 18 or over to gamble; anyone underage found using the site will have their account closed.
Prohibited Activities
The following activities are strictly prohibited:
- Using a Virtual Private Network (VPN) to disguise your location
- Creating multiple accounts (one account per person, household, or IP address)
- Collusion, cheating, or any form of fraud
- Money laundering or any illegal activity
- Using automated software or bots to play
Any account found to be involved in prohibited activities will be suspended, and any winnings may be forfeited.
Restricted Regions
WestAce Casino is available in over 30 countries. Players from certain jurisdictions may be restricted from opening an account or using the service. It is your responsibility to ensure that gambling is legal in your country of residence. The Casino reserves the right to block access from restricted regions at any time.
Privacy and Data Protection
WestAce Casino collects personal data necessary for account registration, verification, and compliance with legal obligations. This includes your name, address, date of birth, payment information, and gaming activity. Data is processed in accordance with applicable data protection laws and is stored securely. The Casino does not sell your personal data to third parties. For more details, please refer to our Privacy Policy, which is available on the site.
Account Suspension and Closure
WestAce Casino reserves the right to suspend or close your account at its sole discretion, including but not limited to cases of breach of these Terms, suspected fraud, inactivity, or if required by law. If an account is closed due to a breach, any remaining balance may be forfeited.
Limitation of Liability
To the fullest extent permitted by law, WestAce Casino, its operators, and affiliates shall not be liable for any loss, damage, or injury arising from your use of the site, including but not limited to indirect or consequential losses. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.
Complaints and Dispute Resolution
If you have a complaint, please contact the Casino’s support team via live chat or email. The team will acknowledge your complaint and work to resolve it promptly. If a resolution cannot be reached, the matter may be referred to an independent alternative dispute resolution service. WestAce Casino is committed to handling all complaints fairly and transparently.
Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the jurisdiction under which the Casino is licensed, without regard to conflict-of-law principles. By using the site, you submit to the exclusive jurisdiction of the relevant courts.
Contact Information
For any questions regarding these Terms, or for support, you can reach WestAce Casino’s customer service team 24 hours a day, 7 days a week via the live chat widget available on all pages. For documentation-heavy queries, email support is also available. The help centre covers account, payments, bonuses, and verification topics.
Final Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and WestAce Casino regarding your use of the site. Any failure by the Casino to enforce a right under these Terms does not constitute a waiver of that right.
By continuing to use WestAce Casino, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.